1. Free things stay free
Visiting sachaltech.com, reading articles, using the Investor Deal Matcher, downloading the PDF deck, applying for a job, contacting us, or saving ROI scenarios on /proposal are all free of charge. There is nothing to refund.
2. Consumer cooling-off (where applicable)
If you are a consumer (not engaging in your business or profession) located in the EU/EEA, UK or any jurisdiction with an equivalent cooling-off right, you may withdraw from a paid distance contract within 14 calendar days of conclusion, without giving any reason, under EU Consumer Rights Directive 2011/83/EU art. 9, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and Quebec Consumer Protection Act art. 54.8. Notice to hello@sachaltech.com is sufficient. If you have asked us to begin work during the 14-day period (which consumers must expressly authorise) you owe a pro-rated amount for work already performed (CRD art. 14(3)). For Ontario the comparable right is Consumer Protection Act, 2002 s. 21–25.
3. B2B engagements (Capital / Co-Build / Strategic)
The vast majority of our engagements are B2B with sophisticated counterparties (founders, companies, funds), where statutory cooling-off rights do not apply. Refunds for these engagements follow the rules below and the specific Statement of Work signed.
4. Deposits, milestones & kill-fees
- Discovery deposit — non-refundable once we have begun work, because it covers reserved senior time. If we have not yet started, we refund 100 % within 10 business days.
- Milestone fees — invoiced on acceptance of each milestone. Once accepted in writing (email is sufficient), the fee is non-refundable; you keep the deliverable for that milestone.
- Termination for convenience — either side may terminate any active engagement on 14 days' written notice. You pay for work performed up to the effective date plus a kill-fee equal to one fortnight of the engaged team's run-rate, capped at 50 % of the next milestone.
- Termination for cause — uncured material breach (30-day cure period), insolvency, fraud, or unlawful instruction allows the non-breaching party to terminate immediately with no kill-fee.
5. Investor capital
Money invested under the Capital track is governed by the executed subscription documents (SAFE, convertible note, share purchase agreement). Securities purchases are not “refundable” in the consumer sense; investor remedies are those set out in the subscription documents and applicable securities law (Ontario Securities Act, National Instrument 45-106, Nepal Securities Act 2063, US Reg D / Reg S, EU Prospectus Reg. 2017/1129). Always consult independent legal and financial advice before investing. See /proposal.
6. Currency, taxes & payment processor
Refunds are issued in the original currency via the original payment method, less any non-recoverable processor fees, sales tax remitted, or bank charges. We comply with Canadian GST/HST/QST, Ontario provincial sales tax, EU VAT (where registered), UK VAT, Nepal VAT and any applicable digital-services tax.
7. How to request a refund
Email billing@sachaltech.com with your invoice number, the engagement, the amount and the reason. We respond within 5 business days and process approved refunds within 10 business days of approval.
8. Disputes
If we cannot agree, you may use the dispute-resolution procedure in our Terms of Engagement. EU consumers may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr. UK consumers may complain to Trading Standards via Citizens Advice. Canadian consumers may complain to their provincial consumer-protection office. Nepali consumers may file under the Consumer Protection Act 2075.